Rexel USA Branch Support Specialist in Carrollton, Texas
With annual sales in excess of $4B, Rexel USA is a market leader providing innovative and sustainable electrical supplies and energy solutions. Our strategy is simple - by helping our customers thrive, we thrive. We recognize that the energy industry is changing and Rexel's business is changing with it. That's why we’re looking for someone like you - a fresh thinking, innovator, and ground-breaker.
We are looking for a Branch Support Center Specialist to join our Rexel USA team in Carrollton, TX!
Summary of Key Responsibilities:
Provide business and technical support for branches and customers via phone, chat and email.
Proficiency with Microsoft Office Suite.
Assist with maintaining and improving existing marketing tools for branches and customers.
Support web-based customers and assist with orders, quotes and other inquires.
Provide internal feedback and support in updating the web site.
Assist branches and customers with situations related to order entry, order maintenance, shipping and post order support.
Assist branches on site as needed for vacation support, special sales events.
Other duties as requested.
3 - 5 Years Electrical industry experience required
Previous experience in customer service, inside sales and/or inbound call centers
Exceptional communication skills
Great phone etiquette
Excellent time management skills with ability to prioritize independently
Ability to multi-task.
Customer service mindset.
Problem solving skills.
Ability to leverage the entire organization to achieve results.
Desire to learn and become an expert in their field.
Computer-savvy and high comfort level with technology
Must be able to be successful and productive in a fast paced team based environment.
Willing and able to work within a 16 hour day/7 days a week/365 days a year schedule.
Electrial industry experience a plus.
Bi-lingual English/Spanish is a plus.
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.